Research - Laboratory/Non-Laboratory, Staff/Administrative
Location: Hyde Park Campus
The TMW Center for Early Learning + Public Health at the University of Chicago is launching in 2019 a multi-year community-wide demonstration project, through which the TMW Center and community partners will implement parent-directed interventions designed to promote young childrenâ™s cognitive and social-emotional development at scale. In support of this, the TMW Center is designing and building a TMW Tech Platform that will deliver TMWâ™s interventions, facilitate intervention delivery by providers, and collect data to power program evaluation and further development.
The TMW Center is partnering with a human-centered design firm to lead the design and development of the TMW Tech Platform in a manner that will promote its longitudinal use by parents and providers in the health and early learning sectors. Additionally, the TMW Center will also partner with an informatics team internal to the University of Chicago to support the ongoing use of the Tech Platform and its integrations with other data systems such as hospital/clinic EHRs and community agency systems. To support the development, testing, and use of the TMW Tech Platform, the TMW Center seeks a Research Specialist II to serve as the TMW Tech Platform Coordinator. The Coordinator will schedule and facilitate testing of the TMW Tech Platform through its development, secure permissions for the Platformâ™s use by external partners, and provide regular support to users. The ideal candidate is people oriented; able to communicate complex ideas in simple ways to diverse audiences; has experience working with diverse stakeholders, particularly in clinical settings; and has interest or experience in using technology for health promotion or to support behavior change.
In close coordination with the human-centered design firm partners, coordinate, schedule, and facilitate UI/UX testing with parents, healthcare providers, and other stakeholders.
Work with TMW Tech Platform Project Manager and design firm partners to strategize, plan, and facilitate this testing.
Recruit and build relationships with stakeholders for testing.
Conduct additional UI/UX testing with stakeholders as specified by the TMW Tech Platform Project Manager and the design firm.
Provide documentation of testing and decisions.
At the direction of the TMW Tech Platform Project Manager, test new application features according to defined acceptance criteria.
Organize and track the testing and maintain regular communication with the TMW Tech Platform Project Manager to ensure feedback is given to the development team promptly.
At the direction of the TMW Tech Platform Project Manager, work with internal and external partners to ensure all technical and security reviews of the TMW Tech Platform are conducted in a timely manner.
Manage users on the TMW Tech Platform system, including creating and deleting accounts as needed.
Spearhead an on-call support phone line to assist TMW Tech Platform system users; resolve questions and issues in a prompt and complete manner, and escalate to the TMW Tech Platform Project Manager as appropriate to ensure regular use is not interrupted.
Ability to work with cross-functional teams and interact with all levels of the organization required.
Excellent verbal and written communication skills, including the ability to communicate and share feedback with diverse audiences, required.
Ability to handle multiple tasks and assignments simultaneously required.
Problem-solving skills, including a strong ability to prioritize, required.
Proven ability to establish and stick to timelines required.
Excellent organizational skills, including strong attention to detail, required.
Ability to train others required.
Initiative and independent judgment required.
Experience with Microsoft Office required.
Education, Experience and Certifications:
Bachelorâ™s degree required
Experience with agile software development strongly preferred; experience with UI/UX testing required.
A minimum of two years of related experience required.
Contact information for at least three supervisory references
Note: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
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Internal Number: JR04174
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