1) This individual will work 40% of the time at the Urban Labs facility in downtown Chicago and 60% of the time at Levi Hall on the main campus
2) Executive End-user Technology Support: Manages customer relationship with Executive Support Clients.
3) Fosters collaboration within the Desktop Services Team to determine optimal configurations, discussion efficient applications, sharing support techniques, and ensuring that staff keeps abreast of new technologies.
4) Works with Leasing, Tech Support, and Service Team to discover common challenges in the desktop configurations and shares ideas to provide solutions.
5) Works with Voice Services to keep abreast of latest mobile device technologies and provide solutions.
6) Tracks individual performance using standard support metrics.
1) Expert knowledge of hardware and software installation and troubleshooting in a desktop computing environment required.
2) Understanding of network connectivity and ability to troubleshoot connectivity problems required.
3) Understanding of PC/Mac software, operating systems and applications, networks, and hardware required.
4) Understanding of Microsoft Office Suite, email clients, and browsers required.
5) Excellent decision making and problem solving skills required.
1) Bachelor's degree or higher in a related technical area.
2) Technical certification in hardware or Windows/Apple Operating systems or networking such as A+, N+, MCP (XP,7, Server)
3) MCESDT Microsoft Enterprise Desktop Support Technician or equivalent experience
4) MOS Microsoft Office Specialist or equivalent experience
5) VCP (VMWare) .
1) Minimum seven years of computer user support experience in resolving issues and providing a high level of service 2) Minimum one year of experience providing executive support or professional services support 3) Experience using incident tracking software and use of ITIL incident management practices
4) Experience with desk-side support within an academic environment
2) Cover Letter
NOTE:When applying all required documents MUST be uploaded under the Resume/CV section of the application
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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