As a member of the Cityfront Operations team, the Program Engagement and Support Specialist is the first point of contact for students, prospective students, instructors, and visitors for our degree and non-degree programs. The ideal person for the role will be a problem solver with excellent communication skills and impeccable attention to detail.
As the front-facing representative of the team, greet and welcome UChicago students, instructors, visitors, etc. in a positive and professional manner; respond to inquiries and resolve issues, in-person and by phone, ensuring the highest quality customer service experience.
Serves as principal contact and source of information for students, staff, faculty, and external customers.
Support and assist in facilities and operations related activities â“ including room arrangement and clean-up; updating signage (both digital and print); AV and IT setup and troubleshooting; providing class/program/meeting/event support.
Provides on-site technical setup and support for audio-visual and computer equipment.
Liaise with professional education Registrar and function as an on-site delegate for non-credit registrations; facilitate student course registration and enrollment/tuition payments
Establishes and maintains best possible working relationship with office location units; including building management and security.
Plan and manage the organization and distribution of classroom related materials
Oversee and handle program marketing material inventory and maintain up-to-date display of degree and non-degree offerings.
Provide ad-hoc support to office and other staff members and departments as needed.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all responsibilities, duties, and skills required of the candidate.
Service first attitude.
Attention to detail vital.
Effective collaboration with people (students, instructors, staff, general public).
Considerable skill in working both independently and as a team member.
Trustworthiness with employee and financial records.
Ability to handle sensitive and confidential information with absolute discretion.
Excellent communication skills, both oral and written.
Ability to multitask and deal with interruptions.
Ability to work well under pressure.
Ability to work maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and tight deadlines.
Ability to follow an issue through to resolution.
Ability to take initiative and organize and complete projects with minimal supervision.
Proficiency with word processing applications and spreadsheets and databases.
Education, Experience, or Certifications:
Bachelor's degree, required
Minimum of 2 plus years of progressively responsible customer or student service oriented work, preferred
Experience in an academic environment committed to the highest level of academic standards of integrity and quality or experience in a professional office setting, required
Gleacher Center. Also other locations (NBC Tower, Hyde Park campus, etc.) as needed.
Hours may vary from week to week, depending on classes/events/activities, including occasional evenings or earlier mornings.
Three Contact References
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR04602
About University of Chicago
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.