Reporting to the Interim Vice President of Patient AccessServices.In this role the Assistant Directorwill be responsible for Physician Practice integration and will ensure theintegrity of Epic template, scheduling, and telephony change control.Assistant Director will thoroughly evaluatechange requests following a controlled review process and track change requestsfrom start to completion.Key to thisposition is to actively foster partnerships with providers and to supportchange requests.Assistant Director will collaborate with colleagues withinPatient Access Services and across the VUMC system with a specific focus on improvingnew provider onboarding, providing recommendations for Epic build optimization,and to effectively drive improvement and sustainment. Responsible for a team of ~5-7 direct reports.
â¢Worksacross various specialties and fosters a culture of candor, trust, and respectin order to cultivate strong working relationships and engagement with newproviders
â¢Highlycollaborative with a focus on teambuilding and change management
â¢Strongleadership, organization, and prioritization skills
â¢Excellentverbal, written, and professional communication skills with solid influencingskills
â¢Proficientproblem solving and decision making skills with an ability to confront andresolve issues
â¢Highlyskilled at planning and directing activities of others including definingsuccess measures
â¢Solidability to create an environment of strong morale and motivated professionals
â¢Establish and articulate a philosophy of serviceand collaboration consistent with the educational, research, and patient caremissions of VUMC.
â¢Provide guidance and oversight for all ChangeManagement initiatives with a focus on accuracy, quality, and sustainment.
â¢Work in partnership with Access Operations onkey strategic decisions.
â¢Attend meetings and provide regular reports onactivities of Change Management division.
â¢Promote the sustainment of Change Managementinitiatives in alignment with the Patient Access strategic focus on OperationalFlexibility, Relationship-Centered Approach, and Service Quality.
â¢Oversee the creation and implementation ofstandard expectations for the Change Management team including communication, bestpractices, and professionalism consistent with the VUMC CREDO.
â¢Partner with Health IT on Epic buildenhancements and optimizations
â¢Routinely evaluate variability in Accessprocesses for opportunities to converge into common practices.
â¢Recognize and reward desired performance,provide coaching and mentoring to continuously elevate the team.
â¢Support retention of team members through theuse of techniques consistent with the VUMC Elevate framework.
â¢Regularly review administrative reports andimplement changes that focus on customer satisfaction, patient experience, financialperformance, high quality deliverables, and overall access process efficiency.
â¢Bachelorâs degree with 3 years applicableexperience with customer service, relationship management, project management,change management, clinic or access operations; Masterâs degree preferred
â¢Required time in field previous to employment: 3Year(s)
â¢Must have at least 3 years of prior Epicexperience
â¢Epic Cadence Certifications preferred; requiredwithin 1 year
â¢Prior experience with online schedulingimplementation
â¢Advanced Excel and intermediate PowerPoint,SharePoint, and Word experience
Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. Our reputation for excellence in these areas has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the Southeast choose Vanderbilt University Medical Center for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.The mission of Vanderbilt University Medical Center is to advance health and wellness through preeminent programs in patient care, education, and research.