Serve the mission and directives of Regional and Bloomington campuses by working collaboratively with campus and departmental recruitment offices. Responsible for providing support in the use of Constituent Relationship Management system (CRM) surrounding Admissions/recruitment communications. This includes the management of business processes, systems processes and the operational data processing needs of these campuses. Specifically, the position consults with stakeholders on all IU Regional campuses as well as IU Bloomington campus and facilitates the development of communication campaigns based on requirements. Position includes data management oversight and quality assurance for data integration and campus specific suspect, prospect data loads. Facilitates the development of analytics providing insight and metrics on the effectiveness of communications. Manages business processes and data integrity, designs and configures software, develops and implements testing plans, designs modifications, prepares documentation, and ensures compliance with federal and university policies.
The CRM Communications and Operations Analyst will lead large/complex design, testing, production support, end-user support, process analysis, consulting and management of a large effort for the CRM product. In addition to conducting effective communications with co-workers and teams, the CRM Analyst will actively participate in collaborative efforts with UITS and campus recruiters and subject matter experts.
Note: Multiple positions available. These positions are two year appointments with the possibility of continuation.
REQUIRED: Bachelor's degree in a related field and five years of progressive experience in a central office or business unit providing functional direction and leadership.
Combinations of related education and experience may be considered.
Experience in resolving highly complex integration issues involving multiple technologies and business areas. Demonstrated knowledge of University admissions and/or Central office business and administrative processes or relevant CRM industry experience. Excellent interpersonal and communication skills, including a customer service orientation and ability to interact and work collaboratively and strategically within a diverse university environment. Strong organizational and multitasking skills. Exceptional analytical and independent problem solving skills. Demonstrated technical, analytical and problem-solving ability in conjunction with effective leadership.
Bachelor's degree in computer science, informatics, or a closely related field. Progressive experience in a central office or business unit providing functional direction and leadership. Experience with Salesforce CRM solutions. Experience with data reporting and data visualization tools.
Salary Plan: PAE
Salary Grade: 3IT
Department: UNIVERSITY STUDENT SERVICES & (UA-SES-IUBLA)
Internal Number: 74270
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.