1) Reporting to the Director of Professional Development Programs, the Program Manager, Professional Development Programs (PDP), manages the day-to-day student services, resources and activities in non-credit professional development certificates.
2) The Program Manager will be responsible for supporting the continual growth and development of student management services through the active coordination of student on-boarding, advising and services for current students and alumni population.
3) The role will serve as primary contact on all student services issues and will have responsibility for student acceptance, support, and completion.
4) With oversight of the Program Director, the Program Manager is expected to explore and pursue innovative ways to enhance student advising and career services initiatives: including student orientation, student and course management, academic and career advising, workshops/webinars, and employment opportunities for current students and alumni.
5) Oversee full cycle of student management from on-boarding to graduation.
6) Manage student data in Destiny Solutions and generate data.
7) Lead student advisory board.
8) Oversee course management and communication for 2 certificates.
9) Organize and supervise student activities and maintain quarterly schedule and communication.
10) Research career interests of student population to make the non-credit certificates go-to programs for career development.
11) Enforce and develop enrollment processes, policies, and practices for prospective students.
12) Oversight of student on-boarding upon certificate admission and services relating to academic requirements, tuition and fees, certificate completion and career services.
13) Devise and maintain processes for on-boarding and retaining students.
14) Evaluate student academic records and authorize the awarding of certificates.
15) Monitor student performance and write reports on collected data.
16) Collaborate with recruitment and marketing to help secure top talent for the programs.
17) Collaborate with Marketing team to develop and execute a strategy for marketing the programs to prospective students.
18) Support development social media strategy and implement outreach to drive recruiting into courses.
19) Support Recruitment and Admissions with organization of recruiting events and methods to increase enrollment.
20) Budget and Financial Management: develop program budgets for student activities and services.
1) Strong verbal and written communication skills
2) Strong interpersonal skills and the ability to communicate effectively with a variety of stakeholders, including faculty, students, university administrators, and corporate partners
3) Ability to work effectively and collaboratively as part of a team, as well as independently to execute work
4) Above average planning skills, attention to details and ability to meet deadlines in a fast-paced environment
5) Ability to multitask and deal with interruptions
6) Proficiency in MS Office, including Excel, PPT, Word, and Outlook
1) Master's Degree
1) Previous experience working in a non-degree program
2) Cover Letter
3) Reference Contact Information
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR05765
About University of Chicago
One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. Today, UChicago is an intellectual destination that draws inspired scholars to our Hyde Park and international campuses, keeping UChicago at the nexus of ideas that challenge and change the world.