Department: MED-Galter Health Science Libr Salary/Grade: NEX/10
The Library Assistant 2 coordinates and performs a variety of library tasks to support both Galter Health Sciences Library (GHSL) patrons and professional staff. Prioritizes, directs and responds to matters that arise in the library. Creates and maintains associated documents, and alerts supervisor of critical issues and upcoming events. Answers intermediate level questions about library resources including physical materials, electronic resources, computer hardware and software, and library digital initiatives. Provides superior customer service to internal and/or external customers and may act as point person for competency areas below, coordinating projects and services in that area. Actively participates in departmental and all-staff meetings as well as one or more working groups based on personal interest and /or need.
*Please note: The individual filling this position will be required to work one weekend shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include daily lifting / carrying / moving of objects and books weighing up to 30 pounds. Ability to reach, bend, climb, stoop, crouch, lift, push and/or pull objects and or furniture while shelving or maintaining the library.
Circulation and Library Access
Works independently at the desk, assisting patrons and performing full range of circulation functions in the integrated library system (ILS)
Troubleshoots issues and advanced questions relating to the ILS and location of items. Serves as the resource person for student workers at the Circulation Desk.
Troubleshoots and resolves connectivity issues for users working remotely or onsite.
Provides basic interpretation of policies and procedures including access, circulation, and space usage; explains and answers questions that may arise; recommends changes.
Performs basic and advanced fulfillment functions in the integrated library system (ILS). Guides others in use of ILS.
Gathers, researches and analyzes information and data to resolve problems or issues, investigate trends, answer questions, inform decisions and improve department.
Responds to unanticipated issues.
Organizes and coordinates projects and coordinates work of students and other LAs.
Opens and/or closes the library regularly depending on work schedule. May be solely responsible for the physical facility during some hours.
Research Assessment & Communications
Explains the basics of the digital repository including collections vs. individual items. Escalates difficult questions to the appropriate resource or staff member.
Processes, scans and uploads items to the institutional repository.
Assists with creating inventories of materials and analyzing collections to prepare for digital reformatting, digital accessioning and/or ingestion into the digital repository.
Enhances access to the library’s digital collections through creation of new descriptive metadata or transformation of existing metadata.
Assists with efforts to preserve and provide access to born-digital archival and special collections materials; assists with archiving and preserving born-digital materials.
Ensures completeness and accuracy of materials descriptions and adheres to national and local standards for descriptive metadata.
Performs other duties as assigned and provides enhanced support as needed in the following service areas:
Print and electronic collection maintenance and troubleshooting
Resource sharing and course reserves
Research and information services
A high school diploma or equivalent required.
Minimum 2 years' library experience or other relevant experience (general office / clerical /customer service / retail) required.
Intermediate computer skills and knowledge of multiple software programs.
Strong customer service skills.
Exceptionally reliable and have demonstrated reliability in prior work experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Excellent interpersonal, communication and organizational skills and ability to establish positive working relationships with a wide variety of people ranging from students to peers to faculty members.
Aptitude and desire to learn new skills and technologies
Adaptability. Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.
Strong sense of responsibility and reliability; must be able to assume responsibility for entire library as needed.
Initiative. Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.
Problem Solving. Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.
Ability to work both independently and as part of a team.
Ability to handle multiple short and long term tasks simultaneously.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience; OR working toward a college degree.
3+ years’ experience in a library or equivalent environment, in particular an academic or research library.
Familiarity with standard library methods and procedures.
Familiarity with Alma integrated library system, ILLiad interlibrary loan management software, and / or Ares course reserves management software.
Bibliographic searching experience.
Ability to work independently with minimal supervision.
Previous supervisory or project coordination experience.
Experience working with technical and archival metadata standards.
Knowledge of descriptive metadata standards.
Experience working with digital assets and digital technologies.
Preferred Competencies: (Skills, knowledge, and abilities)
Facility using library research databases and integrated library systems.
Basic skills in Microsoft access or other relational database query language.
Explores alternatives to existing products and services; identifies opportunities to improve procedures and practices; shows imagination.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 36634
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.