The Pediatric Specialty Ambulatory Care Unit (ACU) is the clinical home for children and families seeking care across multiple pediatric subspecialties at C.S. Mott Children’s Hospital. The primary mission of the ACU is to partner with our doctors, nurses and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Medical Assistant Associate to support the Non-Cancer Infusion ACU. This individual will share our priorities which include: high quality medical care, excellent customer service, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal experience for our patients, families and employees
Provides clinic support to the Non-Cancer Infusion ACU, practices in a pediatric ambulatory care clinic setting.
Review non-cancer infusion schedule daily with clinical team to ensure proper coverage. Efficiently and effectively prepares and organizes exam and infusion bays with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports, medical history, medication information, allergies, surgical history, and etc.
Direct Patient Care
Assists clinical team during patient visits, taking and recording vital signs, and able to confidently share information with patient and family as directed. Follows proper infection control procedures when cleaning and caring for all instruments, medical equipment, exam and infusion bays. Prioritizes and multi-tasks to ensure optimum patient flow; identifies holdups and notifies patients if infusion schedule runs behind. Helps facilitates patient transport to and from Pediatric Specialty Ambulatory Care Unit.
Clinical Support Processes
Prepare the non-cancer infusion area for incoming patients. Stock and organize the non-cancer infusion clean room, exam rooms, bays and nutrition area.
Performs administrative duties such as scheduling, faxing, copying, imaging, distributing information packets, supply inventory, stocking printers with paper and toner, or other duties as directed by faculty and nursing.
Individual must maintain an excellent rapport in person and via telephone with patients, families, faculty, and staff within a team setting. Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.
High School Diploma or GED.
Graduation from a Medical Assistant program or an equivalent combination of education and 0-1 years of experience.
Knowledge of basic medical terminology.
Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients.
Exceptional interpersonal skills and ability to work well within a team setting.
Demonstrates active listening, written, verbal and information technology skills
Medical Assistant Associate
1 - 3 years of experience
Experience in outpatient pediatric clinical setting.
Experience in infusion or procedural setting.
Knowledge of UMHS Policies and Procedures.
Experience with MiChart/Epic systems.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 177346
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.