Information Technology, Project/Program Management/Planning, Staff/Administrative, Technology Transfer
The Associate Director, Technical Services and Operations is responsible for managing technical event services including the daily operation, regular maintenance, and the purchase and allocation of technology equipment for Conference & Event Services controlled spaces. This position also supervises and trains event support staff for the purpose of on-site event audiovisual services. DUTIES AND RESPONSIBILITIES:
Oversees the operations, maintenance, installation and troubleshooting for CES controlled technology and equipment.
Coordinates and manages contracted event services with external vendors.
Research and plans implementation of new technology and event services.
Coordinates on-site event assistance and oversee planning and execution of event technical services.
Consults, manages, and executes Zoom Webinar virtual events and livestreamed productions to YouTube and other platforms; manage post-production services for pre-recorded event delivery.
Provides technical consultation to university departments upon request, including but not limited to providing guidance on purchasing decisions, assisting in installation or implementation of audiovisual equipment, or providing other expert services based on university needs.
Supervises the Assistant Manager, Technical Services. Indirectly supervise CES Work-study employees.
Assists the Event Operations Manager with workflow processes and best practices. Assist with 25Live system upkeep.
Oversees audiovisual expenditures in coordination with the Event Operations Manager. Assigns, tracks, bills, and coordinates use of technology and event services.
Performs other related job duties as assigned by the Assistant Vice President of Conference and Event Services.
Bachelor’s Degree in Audiovisual Design, Visual Communications, Instructional Technology, or a related field; a minimum of 3 - 5 years’ experience in audiovisual support, planning, and implementation; and/or an equivalent combination of education, experience and training which provides the knowledge, skills and abilities required to perform the essential job functions.
Key skills and requirements to perform the essential job duties include:
Strong written and oral communication skills
Commitment to collaboration and teamwork, including experience working on a cross-disciplinary production team and the ability to teach others on use of audiovisual equipment
Experience in planning and delivering livestream and pre-recorded productions on YouTube, Zoom, or similar platforms
Proficiency in professional audiovisual equipment and post-production software
Strong problem-solving and technical troubleshooting skills
Ability to prioritize and manage multiple projects simultaneously
Ability to adapt and perform under pressure
Capable of working independently and self-motivated
Prior supervisory experience; experience in higher education; familiarity with Extron technology solutions.
Interested candidates must submit a cover letter, resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University, a private, Catholic institution, prides itself on being mission-centered and mission-driven. Our employees contribute to our culture of academic excellence and our mission of serving God by serving students. In turn, they enjoy a supportive working environment that values individual talents, encourages teamwork and rewards accomplishments.
A nationally ranked top-tier university, Duquesne has established a legacy of excellence in liberal and professional education. Our 14:1 student-faculty ratio allows our students to work closely with expert faculty. Duquesne has also won accolades and recognition among the nation’s top 20 small research schools for our research initiatives and faculty productivity.
Situated on a 50-acre campus within the city, Duquesne provides a small-town feel in an urban setting. The Pittsburgh region offers a variety of cultural, education and professional opportunities, as well as a safe and affordable lifestyle.
We strive to attract, recruit and retain a dynamic, diverse workforce. Our employees benefit from an array of campus resources that provide convenience and cost savings, including a variety of dining options, a full-ser...vice Starbucks, a retail bank and credit union, a fitness center and year-round wellness programs and onsite parking. Employees also may take advantage of the many educational, cultural and sporting events sponsored by the university.