Performs tasks related to the design, implementation, support/maintenance, and enhancement of NU's enterprise, vendor and in-house developed applications.
Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues.
Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.
Typically works with senior staff, but may coordinate smaller or less complex projects independently.
The Residential Services Business Analyst will:
Provide guidance to department in use of RMS Mercury, including: analyzing business practices, providing training, and finding efficiencies
Liaison with SAIT to exchange information about technology projects and stay informed of Northwestern IT best practices
Be a subject matter expert for Facilities Connect
Examine processes and document business practices
Provide training to ensure consistency
Please Note: May work nights, weekends and holidays. Background check is required.
Partners with senior analysts, end users and peers to document and analyze functional requirements, identify gaps and alternative approaches to meet requirements, and ensure all deliverables completed (adhering to approved methodology and documentation standards).
Partners with functional users and technical and reporting staff to determine best approaches, ensuring that approved solutions are implemented in a timely and correct fashion.
The Business Analyst will be knowledgeable about the capabilities of Northwestern enterprise systems, industry standard applications, and departmental software currently in use to manage occupancy, customer service, maintenance requests, mail and packages, and access including but not limited to Mercury, ACD, Facilities Connect, Pitney-Bowes, Persona, and Millennium. They will understand the needs of the end user and consult with partners to determine the best long-term solutions.
Assists in software evaluation and enters moderate to complex configurations to meet user needs.
Collects feedback from users on application performance and escalates moderate to complex critical performance issues with technical resources and management.
Collaborates with technical, reporting and application resources to analyze and resolve moderate to complex production issues in a timely manner. Provides input into possible solutions based on prior system knowledge and basic analytical skills.
The Business Analyst will conduct reviews of processes with stakeholders to continue to develop and advance the use of technology. They will understand the need for business practices to enrich the student experience and work to identify gaps and inefficiencies in current processes to inform and make recommendations for adjustment.
Drafts accurate documentation of process, procedure, and system/application configuration.
Formulates and executes test scripts, implementation project plans, roll out communications and training materials.
Outlines medium complexity use cases.
The Business Analyst will create documentation to support accurate and consistent application of business practices. They will train others on procedures to ensure the continuity of processes. They will assist in the creation of an operational calendar for testing and running processes in production.
Formulates test scripts and performs detailed testing for moderate to complex use cases to ensure that the implemented software functions correctly.
Participates in and may facilitate iterative feedback processes among users, developers, and analysts to ensure software functionality aligns with requirements. Draws on prior implementation experience to engage in discussions.
The Business Analyst will partner with Student Affairs Information Technology and/or Northwestern University Information Technology to implement testing of large-scale processes like move-in, move-out, and room selection. They will work to enhance the student experience and develop sustainable and effective ways for staff to contribute.
May provide work direction and/or supervise staff such as subordinates, contractors, vendors, students, etc.
May manage basic projects or work packets ensuring timelines, deliverables and expectations are met
The Business Analyst will create and implement plans to improve business practices in partnership with functional experts.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
Two years functional/business/system analysis or other relevant experience required.
Minimum Competencies: (Skills, knowledge, and abilities.)
Must possess excellent interpersonal communication, organization, administration, supervision skills and experience as well as a commitment to diversity and student development.
Advanced level experience utilizing RMS Mercury.
Preferred Competencies: (Skills, knowledge, and abilities)
Experience working with college students in a residential life or student affairs role
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 40797
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.