Student Central provides a high level service delivery philosophy and functions as a central operational unit for student support services on the Southeast campus. Cross trained staff perform a variety of complex duties involving the interpretation, dissemination, evaluation, and problem-solving of student services and information for students, the general public, staff, and faculty (clients). The areas include, but are not limited to: financial aid, registration, financial literacy, student accounts, and other university-related services. Forms of interaction with clients include in-person, phones, and email. Often issues and questions are more complex and/or urgent and cannot be completed through online transactions.
This position's main responsibility is providing customer service and administrative support for the Student Central office for student services. Offices included in Student Central are: the Office of the Bursar, the Office of Financial Aid, and the Office of the Registrar. Primary responsibilities are welcoming people to Student Central, assessing questions, checking in students to see a Student Central representative, directing students to correct stations/offices, navigating websites, understanding forms, and student deadlines. This position will also review account balances and direct students on how to write checks. Also will answer and manage chatbot for Student Central website. Other tasks include, but are not limited to, shredding, data entry, process reports, duplicating, and communicating in person.
Primary job duties and responsibilities:
Deliver full range of customer service to all clients including current students, prospective students, faculty, staff, and alumni. Manage check in system. Understand basic policy and procedures in regards to billing, refunding, registration, drop/add, transcripts, student deadlines, financial aid and related enrollment management departments.
Office administrative support which includes: Scheduling appointments, process reports, copying, filing, folding letters, and miscellaneous duties as assigned.
$12.00 per hour.
High school diploma or equivalent.
Ability to maintain confidentiality. Knowledge of computers and database/word processing software. Excellent communication skills. Excellent customer service skills. Detail oriented. Ability to work with wide range of people. Ability to handle a fast-paced environment.
Working Conditions / Demands
Ability to lift 10 pounds. Must be able to perform essential job duties with or without reasonable accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Beginning with the fall 2021 semester, all Indiana University students, faculty, and staff will be required to be fully vaccinated for COVID-19 as a condition of enrollment / employment.To learn more about this requirement, view ourCOVID-19 vaccine information page .
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About Indiana University Purdue University Indianpolis - IUPUI
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.