Serves as the initial point of contact for prospective students (academic/degree-based programs), ensuring a positive, personalized experience unique to Chicago Harris, while delivering on net tuition targets.
Manages a caseload of students for a targeted program or demographic, focused on improving conversion rates through the enrollment funnel and meeting net tuition revenue targets.
Understands the historical conversion rates and revenue targets of key populations and use this information to inform execution toward current targets.
Participates and leads targeted events and outreach for key segments.
Conducts outreach in the form of student appointments, phone calls, emails, SMS, campus visits, virtual and in-person events (pending COVID restriction updates).
Seeks opportunities to enhance and personalize interactions and visits with the Recruitment team, making recommendations on larger changes to leadership.
Manages daily inquiries to the Student Recruitment and Global Outreach office.
Responds to and forwards email and phone inquiries to appropriate staff, ensuring quick and informative responses to prospective students and others contacting the office.
Answers walk-in visitor inquiries professionally, efficiently and effectively.
Coordinates the application process and oversees collection of appropriate application and enrollment documentation for caseload.
Coordinates the inflow of applications and ensures all required application documentation is secured within established deadlines.
Confirms application status and troubleshoots issues that arise with the submission process.
Resolves prospective student inquiries throughout the application submission cycle.
Coordinates the execution of recruitment events with attention to detail and according to Harris event standards.
Assists with visitation programs and tours, conveying information about Harris and admissions process to prospective students.
Works with the Director of Recruitment and other leadership to understand the objectives of specific recruitment events and helps create detailed event plans based on those objectives and oversees their execution.
Collaborates with Harris and UChicago events experts in order to utilize best practices and ensure all events are executed according to standards appropriate for Harris.
Coordinates logistical arrangements for all campus visits to ensure a positive experience for prospective students and their accompanying guests.
Serves as the day-to-day administrator for the Recruitment office.
Updates and manages the accuracy of the Recruitment office calendar, ensuring all aspects of the recruitment life cycle are accounted for, as well as large events and initiatives happening in other areas of Harris and the University.
Executes GEMs and reimbursement reporting for the Recruitment Office, prospective student visitors, and others as assigned.
Provides support to the Director of Recruitment including scheduling meetings, coordinating travel, preparing materials, itineraries, meeting briefs, etc.
Oversees student workers and other administrative staff, as applicable.
Executes special projects as assigned by the Director of Recruitment.
Maintains relationships with all individuals involved in the recruitment process, including routinely counseling students regarding the admission process.
Participates in special projects such as developing marketing materials, monitoring budgets and recruiting underrepresented groups with moderate/high levels of authority.
Performs other related work as needed.
Bachelorâ™s degree in liberal arts, business administration, political science, economics, policy or related field.
Minimum of one year of administrative experience in recruitment/admissions, student affairs, academic support, sales, or closely-related environment.
Familiarity with higher education environment, interest in public policy.
Knowledge of the University of Chicagoâ™s unique culture and administrative systems.
Technical Skills or Knowledge:
Proficiency with Slate or other CRM.
Proficiency with Microsoft Office, Internet, social media, and e-mail at an intermediate level.
Customer-service orientation with a strong aptitude for maintaining a positive demeanor in difficult customer exchanges, and experience recruiting or working with diverse populations.
Demonstrate ability to review and prioritize work to take appropriate actions without advance approval, set priorities, and meet deadlines ensuring close attention to detail.
Effectively work on multiple projects simultaneously employing strong project management skills.
Excellent project management and written/verbal communication skills, both presenting and writing or editing experience.
Work independently and as part of a team.
Evening and weekend work occasionally and during peak recruitment season.
Willing to travel regionally and nationally as needed, pending COVID restrictions.
Cover Letter (required)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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Internal Number: JR11255
About University of Chicago (UC)
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