Greater Chicago Midwest HERC

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Team Coordinator - Film Room is a member of the care service team and acts as a professional liaison for patients and families, care providers, as well as other Fred Hutch departments. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.

This is a per diem role at our South Lake Union location. The operating hours are Monday through Friday from 8:00 AM to 4:30 PM.

This role will have the opportunity to work partially at our campus and remotely.

Responsibilities

• Enters outside patient imaging into electronic patient record.
• Works closely with Radiologists, oncologists from other departments and staff to identify needs, answer questions, resolve problems, provide information and follow up.
• Communicates with providers, technologists, and nurses regarding patient imaging needs, and additional requests. Notifies appropriate parties as needed.
• Answers phones and triages calls from other departments.
• Calls patients and outside facilities as needed.
• Requests outside prior imaging and reports for comparison for the Radiologist.
• De-identifies patient imaging to be submitted for research studies.
• Sends requested electronic patient images to outside facilities.
• Supports the overall function of the Medical Imaging department, and may be required to take on additional duties such as data collection, special projects, etc.
• Assists with the training of new staff.

Qualifications

Required:

• High school graduate or equivalent.
• One year of customer service experience.
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands.
• Ability to work in a high pressure, time-sensitive, and complex health care environment.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demands.
• Ability to use a mouse, navigate computer programs, and use email in a business setting.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelor's degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred.
• Familiarity with medical terminology
• Bilingual skills
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system

The hourly pay range for this position is from $29.57 to $42.13, which includes the per diem differential, and pay offered will be based on experience and qualifications.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

This is a per diem role at our South Lake Union location. The operating hours are Monday through Friday from 8:00 AM to 4:30 PM.

Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, and paid sick leave (1 hour for every 30 hours worked).

Additional Information