Greater Chicago Midwest HERC

Theater Box Office Coordinator (Performing Arts)

Riverside Community College District

Application Deadline. Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time:


Department: Performing Arts (R)
Position Type: Support Staff (Classified / Confidential)
College/Campus: Riverside
Physical location of the position: Riverside
Employment Type: Full-Time
Position Length: 12-month
Salary Range: Grade J
Salary Amount: $5,843 - $7,117
Salary Type: Monthly
Is this position categorically (grant) funded?No

Job Description

BASIC FUNCTION:
Coordinates the staff, operations, and activities of the Performing Arts Box Offices to ensure quality customer service and appropriate management of ticketing income, procedures, and documentation; provides feedback on cash-handling procedures; and directs and oversees the internal control of daily box office operations.

SUPERVISION RECEIVED AND EXERCISED:
Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS:
This classification is responsible for independently performing duties in support of the Performing Arts Box Offices. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Employees in the classification rely on experience and judgment to evaluate and make determinations on operations and activities. Assignments are given with general guidelines to perform the work. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

Education and Experience:
An associate's degree and three (3) years of electronic ticketing experience in a performing arts environment; or an equivalent combination of education, training, and/or experience.

Experience:

Knowledge of:
1. Box office operations and services for a performing arts center.
2. Cash handling principles and practices including those for internal controls.
3. Box office ticketing and invoicing methods.
4. Methods and techniques of developing, communicating, and implementing operational policies and procedures.
5. Basic principles of budget monitoring and tracking.
6. General marketing and customer outreach principles.
7. Operational characteristics of systems and software used in box office ticketing and sales.
8. Principles and practices of data collection and report preparation.
9. Basic principles and practices of providing technical and functional direction and training to assigned staff.
10. Principles and practices of report generation.
11. Principles and practices of marketing information development and business correspondence.
12. Principles and procedures of financial record keeping and reporting.
13. Business arithmetic and mathematical principles.

Ability to:

1. Coordinate box office staffing, services, and daily operations for performing arts centers.
2. Assist in the development of goals, objectives, policies, procedures, and work standards for Box Office operations and activities.
3. Coordinate and oversee sales and donations payments.
4. Maintain accurate records for box office operations and donor financial transactions.
5. Collaborate in marketing efforts by preparing materials and generating sales and marketing reports.
6. Troubleshoot and resolve ticketing, sales software, and systems issues.
7. Perform customer outreach and marketing support activities.
8. Maintain accurate databases, records, and files.
9. Prepare clear, accurate, and concise records and reports.
10. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
11. Exercise independent judgment within general policy and procedural guidelines.
12. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
13. Communicate effectively in the course of performing work tasks.
14. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
15. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community.
16. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses and Certifications:
None.

PHYSICAL DEMANDS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works in an office and standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

Duties and Responsibilities:

EXAMPLES OF TYPICAL JOB FUNCTIONS:
1. Organizes and implements systems administration activities for the Box Office ticketing systems; customizes and programs events for online sales; communicates directly with online ticketing agencies; and troubleshoots ticketing software problems.
2. Plans, coordinates, and provides sales and marketing recommendations to Fine and Performing Arts (FPA) faculty, dean, and/or directors; provides recommendations and information to webmasters; establishes telemarketing strategies and implements sales/marketing strategies.
3. Coordinates brochures and ongoing marketing mailings; generates marketing and sales reports related to customer demographics and the effectiveness of promotional activities, online sales, and marketing communications.
4. Processes cash, checks, and credit card transactions and produces reports; researches and resolves customer charge-back disputes; creates annual season ticket invoicing.
5. Performs audits of reports received to ensure proper crediting of deposits to FPA revenue and donation accounts; reconciles ticketing system transactions and credit card authorizations against monthly credit card transactions spreadsheet.
6. Monitors and tracks donations received through the box office and online ticketing system; works t ensure that donors receive proper recognition for their contributions; prepares detailed donor
reports for analysis and tracking.
7. Coordinates front of house activities during performances; coordinates Box Office staffing schedules.
provides direction, training, and guidance to assigned staff; plans, schedules, prioritizes, and assigns work; reviews and controls quality of work; explains and provides guidance on District policies and procedures.
8. Prepares daily reports tracking cash, online, and credit card ticket sales; prepares comprehensive end-of-show reports for management review and distribution.
9. Responds to inquiries and requests for information; coordinates group sales and performing arts events for K-12 students; interprets and applies regulations, policies, procedures, systems, rules, and precedents in response to inquiries and requests.
10. Orders ticket stock and box office supplies, based on need and within budgetary constraints.
11. Attends continuing education webinars, conferences, and annual conferences to maintain and improve
knowledge of ticketing software and marketing methods.
12. Participates in District-provided in-serving training programs.
13. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; 20 days after completion of ten continuous years of service to the District; and 22 days after completion of 15 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
lorraine.jones@rccd.edu
951-222-8039.
Work Hours/Work Days for Classified and Hourly Positions Only:Flexible Work Schedule: These hours may vary from day to day where support of the assigned program or service requires fluctuation in the daily schedule. The daily starting and ending times for this position will be determined based on events, programs, or services that the position is supporting.
Required Applicant Documents: Resume or Curriculum Vitae
Other Document:
Optional Applicant Documents: Other Transcript
Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript
Other Document:
Effective Employment Date: Anticipated Start Date: June 2025
Application Deadline: Open Until Filled
Special Comments: IMPORTANT NOTICES:

*It is anticipated that interviews will occur sometime during the 2nd or 3rd week of June. First review of applications will take place on May 27, 2025 and every two weeks after that until the position is filled.
Please note: The selection process typically concludes within four to six weeks from the closing date. There are, however, exceptions to this general guideline. Status updates will be made throughout the process. Please refer to your account for any updates to the status of your application.

******
* An electronic, RCCD on-line application must be completed to be considered. All portions of the application must be entirely filled out with all information qualifying an applicant for the position. Listing 'see resume' or a similar statement is not acceptable. Only information on the official RCCD application (not resumes) will be considered to determine whether an applicant meets the minimum requirements for the position for which he/she is applying.

* All supporting materials, required or optional, must also be in electronic formats and attached to the electronic, on-line application when applying. Supporting materials are only accepted as Adobe Acrobat (.pdf) or Microsoft Word files and must be less than 2 MB in size.

* An application will not be considered complete unless ALL REQUIRED DOCUMENTS are electronically attached to the application by the Application Deadline date. An incomplete file may subject the candidate to disqualification.

* Paper applications and supporting materials, including letters of recommendation, WILL NOT be accepted! All documents must be submitted electronically with the online application.

* Letters of reference, IF REQUIRED, must be NON-CONFIDENTIAL and submitted electronically when applying on-line.

* Interested candidates must apply by the deadline listed above by 8:00 p.m., Pacific Standard Time.

* The Riverside Community College District does not require testing at the initial application filing period. As you progress through the selection process, you may be required to perform a job-related test based on the needs of the work area for which you are being considered.

* The District will make reasonable accommodations for applicants with disabilities. Applicant should contact Diversity and Human Resources at (951) 222-8595 for assistance.
Application Types Accepted: Classified/Management/Confidential Application

To apply, please visit: https://pa379.peopleadmin.com/applicants/Central?quickFind=61885







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