Greater Chicago Midwest HERC

A key member of Macomb Community College's Student Success Team, supporting students from pre-enrollment through completion. Though a collaborative, coordinated care model, builds strong relationships, promotes belonging, and delivers holistic, strength-based support to help students achieve academic and personal goals. Ensures students are supported through outreach and intentional guidance during their educational journey with a commitment to high-quality service and a student-centered approach.

• Coaching & Student Success Support 
  • Serve as a trusted resource and guide, helping students build confidence, navigate college systems, and develop a strong academic identity rooted in their strengths, values, and lived experiences.
  • Assist with empowering students to articulate and refine their academic, personal, and professional goals?providing direction, motivation, and a clear sense of purpose.
  • Maintain a proactive pulse on student momentum by monitoring progress, identifying early signs of disengagement, and intervening strategically to remove barriers to timely completion.
  • Co-create strategies that promote academic success, well-being, and resilience.
  • Apply Guided Pathways and Life Design frameworks to support intentional decision-making aligned with students' aspirations, career goals, and academic plans, while promoting self-reflection, agency, and a college-going mindset.
• Student Lifecycle Coaching & Coordinated Care 
  • Serve as a point of contact within the Student Success Team (SST) for a diverse caseload of new and returning students?including adult learners, first-generation, low-income, multilingual, and international students?providing tailored support throughout their academic journey.
  • Collaborate with cross-functional Student Success Team (SST) members to identify and address student challenges, support academic momentum, and improve retention and completion outcomes.
  • Provide timely, personalized guidance on technology tools and readiness resources to keep students engaged, supported, and tracked.
  • Maintain regular, proactive communication with students using varied outreach methods to foster connection, motivation, and engagement.
  • Identify and address barriers to students' success?including academic, financial, and personal challenges?through holistic, coordinated care.
• Collaboration & Campus Partnerships
  • Build and maintain strong, collaborative relationships with key campus stakeholders?including but not limited to Enrollment Services, Academic and Workforce Unit, Academic Services, Student Life & Leadership Financial Aid, University Partnerships, and faculty?by actively engaging in cross-functional efforts that promote aligned, student-centered support.
  • Serve as an active liaison to assigned academic or service areas, ensuring seamless information sharing and care coordination.
  • Represent SST services at key college events such as Welcome Week, resource fairs, career or transfer activities, and other high-impact engagement opportunities.
  • Serve on college committees as assigned. 
• Outreach & Operational Support
  • Promote awareness of support services through tabling, classroom visits, outreach events, workshops, and presentations
  • Maintain up-to-date knowledge of college services and departmental offerings to provide accurate support.
  • Engage in ongoing professional development and represent the department with a student-centered mindset and service excellence.
  • Perform additional duties as assigned in support of SST and college-wide goals.
• Data Tracking & Continuous Improvement
  • Use data, predictive analytics, and early alert systems to proactively monitor progress and provide just-in-time support.
  • Assist with tracking student progress toward completion and graduation using relevant data, success indicators, and student success plans.
  • Participate in data-informed outreach campaigns and support the implementation of continuous quality improvement efforts. 
  • Document all coaching interactions, referrals, and interventions accurately in designated student information systems to ensure seamless coordination and continuity of care.

Bachelor's degree required.

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