Greater Chicago Midwest HERC

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: $65,000 - $70,000

Responsibilities

Temporary Staffing Office - Customer Relationship Management:

• Develop and implement efficient processes to ensure smooth workflow in the placement and tracking of temporary associates at the University.
• Ensure prompt, effective, professional interactions and provide consistent, high-quality customer service.
• Provide proactive, responsive, and effective support to resolve issues as they arise.
• Build and maintain relationships with vendor partners and HR departments at the University.

Temporary Staffing Office - Vendor Management:

• Independently manage the sourced candidates, submissions, and interview scheduling process for temporary candidates.
• Work with Vendor Partners to make the candidate submission and associate management process seamless with an emphasized attention to detail.
• Collaborate with vendor partners to prioritize the placement of qualified candidates from the local community across the University in temporary positions.
• Provide ongoing feedback to Vendor Partners on candidate submissions and associates' assignment performance and work with hiring managers to track associate hours to ensure compliance with university policies.
• Address timekeeping and invoicing issues, ensuring records and reporting are accurate and up to date.
• Train vendor partners and Columbia hiring managers on technology tools.

Technology Utilization and Process Optimization:

• Leverage technology to streamline staffing processes and improve operational efficiency.
• Provide real-time reporting to hiring managers and vendors to track temporary staffing activities.
• Utilize technology to send automated email updates, including notifications on assignment terminations and reminders for pending timesheet approvals.

Temporary Staffing Office and Columbia Employment Information Center (?CEIC?) - Project Work:

• Collaborate with CEIC staff on open temporary positions with a focus on local hiring.
• Participate in and contribute to internal projects and initiatives.
• Perform other related duties as assigned or requested, including but not limited to data management and ad-hoc projects across the CEIC teams.
• Act as a proactive team member on special projects as needed.

Minimum Qualifications

• Bachelor?s degree and/or the equivalent with a minimum of 2 years of related experience required.

Other Requirements

The successful candidate will possess:

• Proficiency in utilizing technology for tracking clients and associate information, reporting, and workflow automation; advanced level Excel/Google Sheets (vlookup, pivot tables, other analytical formulas), Google Suite, and Microsoft 360.
• Proven success in administrative support, ideally in an HR or Staffing environment.
• Excellent customer service and relationship management skills.
• Strong verbal and written communication abilities.
• Ability to manage multiple tasks with attention to detail and adjust priorities based on changing business needs.
• Goal-oriented mindset with a team-focused approach.
• Knowledge of lawful employment practices, including interviewing and selection standards.
• Flexibility to respond to urgent staffing needs outside of standard business hours.

About Columbia University

Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.

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